Shipping & returns

Available options may include carrier shipping, an eligible Riega route, or pickup. The options offered for a specific order depend on the destination, products, inventory, order size, and current operations.

Only the fulfillment option and charge displayed during checkout and confirmed with the order apply. Contact Riega before ordering if a destination has restricted access or special receiving requirements.

Processing and transit estimates are not guarantees unless Riega expressly identifies a guaranteed date. Business days exclude weekends and applicable holidays.

An order may require additional review for address questions, payment verification, wholesale terms, large quantities, or restricted products. Riega will contact the customer when more information is needed.

Inventory is rechecked before an order is accepted. A cart does not reserve stock, and Riega will not knowingly substitute a different product without customer approval.

If Riega cannot ship within the promised time, or within 30 days when no shipping time was stated, Riega will provide the delay, consent, cancellation, and refund options required by applicable law.

Customers are responsible for providing a complete and accurate delivery address, contact number, and receiving instructions. Additional charges caused by an incorrect address, refused delivery, or missed receiving appointment may apply when permitted by law.

Inspect packages and quantities promptly after receipt. Keep the packaging, product, and order reference when reporting a problem.

Contact Riega as soon as reasonably possible after discovering damage, shortage, or an incorrect item. Include the order reference, affected product and quantity, and clear photos when available.

Riega will review the circumstances and may offer replacement, credit, refund, or another lawful resolution. Do not discard affected goods until Riega confirms whether they are needed for the review.

Because many products are food, perishable, tamper-evident, or safety-sensitive, change-of-mind returns may not be accepted after delivery. Opened food, temperature-sensitive goods, and products without intact seals are generally not returnable unless defective, damaged, incorrect, or otherwise required by law.

Contact Riega before returning anything. Unauthorized returns may be refused. Approved return instructions identify the destination, timing, condition, and any applicable credit or refund.

Request cancellation promptly. An order cannot always be canceled after picking, shipment, route loading, or payment settlement begins.

Approved refunds are issued to the original payment method unless another lawful arrangement is agreed. Bank and card processing times are outside Riega's control. Original fulfillment charges may be nonrefundable when service was already performed, except where law requires otherwise.

Approved wholesale accounts may have separate written delivery, minimum, return, credit, or claims terms. Those account-specific terms control where they differ from this general policy.

If Riega or a manufacturer communicates a product recall or safety notice, follow the instructions provided and stop sale or use of the affected product when directed. Contact Riega at (954) 444-1648 with order questions.